ViiTor Translate for Zoom Guide

1. Unable to Find or Launch ViiTor Translate App

Issue: I can’t find or open the ViiTor Translate app in my Zoom meeting.

Solution:

  • Ensure the app is properly installed and that you're logged into the correct Zoom account.
  • Click the “Apps” button at the bottom of the Zoom meeting window to view installed apps.
  • If the app is still not visible, restart Zoom or update to the latest version.
  • Visit the Zoom App Marketplace and reinstall ViiTor Translate.

2. Translation Content Not Displaying / Empty

Issue: The translation panel is empty or not updating.

Solution:

  • Confirm that the host has successfully started the ViiTor Translate session.
  • Check if you have joined the translation session and selected your target language.
  • If the issue persists, try leaving and rejoining the session.
  • An unstable network connection may cause delays; ensure your network is stable.

3. Unable to Change Language or Display Mode

Issue: I can't change the target language or display mode.

Solution:

  • Click the top menu bar in the app to change language and display settings.
  • If the menu is unresponsive, refresh the Zoom app or leave and rejoin the session.
  • Check if the issue is related to permissions for the host or participant.

4. App Crashing / Freezing / Not Responding

Issue: The app crashes, freezes, or becomes unresponsive.

Solution:

  • Close Zoom and restart it, or reboot your device.
  • Ensure your system and Zoom versions are compatible.
  • If the problem persists, uninstall and reinstall the app.
  • You can submit logs and issue details to the ViiTor Translate support team.

5. Unable to Access Translation Page via Browser

Issue: I can't open the browser translation link.

Solution:

  • Ensure the host has shared the correct link and that it has not expired.
  • Use a modern browser (e.g., Chrome, Edge, Safari) that supports current web standards.
  • Clear your browser cache or try opening the link in incognito/private mode.

6. Other Participants Can't See the Translation

Issue: Other participants don’t see translations.

Solution:

  • Confirm that they have joined the translation session and set their target language.
  • Ask them to check if they installed the app or are accessing the translation via a browser.
  • Ensure the host has successfully started the translation session and has not manually ended it.